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NEWS: Apple MacBook Recall Programs From 2018 to 2019

21 June 2019

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NEWS: Apple MacBook Recall Programs From 2018 to 2019

15-inch MacBook Pro Battery Recall Program

Date of Program: 20 June 2019

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Apple has voluntarily decided to replace affected batteries, free of charge.

More information here.

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Date of Program: 21 May 2019

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge.

More information here.

13-inch MacBook Pro Display Backlight Service Program

Date of Program: 21 May 2019

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

More information here.

Apple Three-Prong AC Wall Plug Adapter Recall Program

Date of Program: 25 April 2019

Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched.

Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.

More information here.

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

Date of Program: 9 November 2018

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

More information here.

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Date of Program: 20 April 2018

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

More information here.

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